Privacy Policy

Last updated: June 22, 2025

AQ Merch operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AQ Merch is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information
  • Automatically through the Services including from your device when you use our products or services
  • From our service providers including when we engage them to enable certain technology
  • From our partners or other third parties

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To provide you with the Services, process your payments, fulfill your orders, remember your preferences, and create a customized shopping experience.
  • Marketing and Advertising: To send marketing, advertising and promotional communications and to show you online advertisements.
  • Security and Fraud Prevention: To authenticate your account, provide secure payment and shopping experience, and detect possible fraudulent activity.
  • Communicating with You: To provide customer support and maintain our business relationship.
  • Legal Reasons: To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors and other third parties who perform services on our behalf
  • With business and marketing partners to provide marketing services
  • When you direct, request or consent to our disclosure of certain information
  • With our affiliates or within our corporate group
  • In connection with a business transaction or to comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access/Know: Request access to personal information that we hold about you
  • Right to Delete: Request that we delete personal information we maintain about you
  • Right to Correct: Request that we correct inaccurate personal information
  • Right of Portability: Receive a copy of the personal information we hold about you
  • Managing Communication Preferences: Opt out of promotional emails using the unsubscribe option

Security and Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account or provide Services.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, with appropriate safeguards in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Email: aqmerch.my@gmail.com
Address: Plaza Azalea, Seksyen 14, 16-30, Shah Alam, SGR, 40000, MY