SHIPPING

Shipping Policy

We ship based on the exact details you provide at checkout, so please ensure your shipping address is complete and accurate. We are not responsible for delays, losses, or failed deliveries due to incomplete, incorrect, or undeliverable addresses.

If a parcel is returned to us due to being unclaimed or undeliverable, the customer is responsible for any re-shipping or return handling fees. We do not deliver to P.O. Box addresses, and we recommend shipping to a residential or office address where someone is available to receive the parcel, as a signature may be required.

Once your order is shipped, we are no longer liable for delays or damage during transit. Any shipping-related claims should be made directly with the courier. Tracking information will be emailed upon dispatch.

Domestic Shipping (Malaysia)

• Peninsular Malaysia: RM10
• Sabah & Sarawak: RM15

International Shipping

International orders may be subject to customs clearance delays, which are beyond our control. By placing an order, you accept that customs processing in your country may affect delivery timelines.

All international shipments are sent on a Delivery Duty Unpaid (DDU) basis. This means customs duties, taxes, and other fees are not included in your order total. You, as the recipient, are responsible for settling any applicable charges upon delivery.

We reserve the right to request additional shipping fees for oversized orders or to cancel such orders when necessary. We also do not deliver to international P.O. Boxes.